Do you know that 40% of Internet users will immediately abandon a website that takes over 4 seconds to load? What more! 47% of users expect a website to load as fast as in 2 seconds or even less? The performance of a website is dependent on the web hosting platform it is functioning on. The right web hosting platform always gives the right results.
So, if your website or eCommerce storefront is experiencing higher bounce rates, then poor loading speed might be the cause behind it. Modern Internet users not only expect speed, but also reliability. And only a good web hosting company can help deliver improved user experience through:
- Increased website loading time
- Minimum website downtime
- Better support and regular website backup to help restore business-critical information
- Better security
- Higher search engine rankings
Unfortunately, when it comes to hosting websites or blogs, “GoDaddy” is the name that strikes first in people’s mind. Perhaps, it is because the website hosting company has been in the industry for a long time now and also because it is displayed as a top most company in the search engine results. However, most bloggers and website owners do not know that there are better options out there.
The reputation and market credibility of GoDaddy seems to get worse with time. Certainly, it is not the best web hosting service provider anymore. Users have been complaining about several problems they are facing with GoDaddy as their web hosting provider. Adding to the hardship is their high-priced web hosting plans and paid add-ons that have garnered poor customer reviews.
So, if you are planning to use GoDaddy to host your website or blog, here are some things you must know. In this article, i will help break the myth about GoDaddy and emphasize why it is not the best web hosting company.
Top Reasons Why You Should Avoid GoDaddy as Your Web Hosting Service Provider
What people mostly see about GoDaddy’s excellence as a web hosting company is much of its advertising hype. Therefore, it is not surprising for a non-technical person to consider GoDaddy when they are building their website for the first time.
However, it isn’t the “best” option always. Time and again, it has failed to bring significant business value. So, let’s understand the key reasons that make GoDaddy not a good choice as a web hosting service provider.
#1: Occasional Downtime
All these years, you have heard about GoDaddy’s industry standard – “99.9% uptime.” But now let’s face the truth – most websites running on GoDaddy frequently face the problem of outage. And even if you don’t know this, you would get the unpleasant surprise when checking the website’s uptime report. The fact is – no matter how big the web host is that they cannot deliver 100% uptime. And recently, websites hosted on GoDaddy are facing occasional downtime, affecting their business and user experience.
Whether the downtime is caused by a failed software upgrade, a cybersecurity attack or an unskillful employee, frequent downtime is evident with GoDaddy. And you can very well understand that even a few seconds of website outage would mean dollars in losses.
#2: Slow Servers + Slow Infrastructure = Slow Websites
Yes, you heard it right – hosting your website on GoDaddy makes it very slow. Their servers are sluggish and it takes several seconds for a website/blog to load.
GoDaddy uses a rather sophisticated hosting setup approach that promises to deliver enhanced performance and speed when done well. The setup process has one server functioning as the “web server,” processing codes and serving static files, while another server or multiple servers are leveraged to provide the database. This setup approach allows each server to perform at its maximum, keeping website speed and reliability high.
Unfortunately, GoDaddy has not done justice to the hosting setup process. Most often, their servers are extremely slow. There might be two reasons behind the same:
- (i) the database servers are too overloaded;
- (ii) the network connecting the database to the web servers has high latency issues.
Whatever it may, you might be among the many unlucky websites that have reported poor database response times.
Some users have experienced GoDaddy server setup taking an average of 18 seconds to process all queries and load the front page of a new WordPress website. And that is terrible! Even 5 seconds of delay in loading a page or downtime would mean lost website traffic, lost sales, and lost reputation.
The hosting speed provided by GoDaddy is questionable because in 2010, iThemes – one of the top-notch WordPress theme development companies mentioned “The fact is that their hosting is poor, and that costs us and our customers time that could be better spent working on projects that make money or doing something more enjoyable than pulling our hair out.”
Many website owners have complained that GoDaddy hosting speed is so slow and they had to migrate their websites from GoDaddy to other hosting companies like HostGator and Bluehost. The latter provides improved performance and reliability in terms of website speed and uptime.
Another disadvantage is GoDaddy blacklists most caching plugins, this means you cannot install these plugins on your website. And if they identify them to be installed on your account, the same will be removed immediately. Inability to leverage caching plugins is one of the biggest limitations for many websites.
Here are a couple of reviews from Godaddy’s customers regarding the speed:
#3: Issues With The Control Panel Provided
When you choose a “reputable” web hosting company like GoDaddy, you would expect more ease and flexibility in managing your databases, sites, domains, etc. from the web browser directly. You would want to have better control. However, this isn’t what you will get with GoDaddy.
GoDaddy has invested in creating their own custom control panel solution that is, unfortunately, worse than any other solution in the market today. The process is quite simple – Create a New Database, Add a Subdomain, Change the 404 Error Page, Create an FTP User, Change Form Mailer Email Address, Install WordPress…and then you have to wait for your SSH to be enabled. For a long period of time!
You will get the below system message:
And after waiting for several hours, you will get the following message:
Waiting for long hours for setting up your control panel can get annoying, especially when you are hosting multiple sites. From such a big brand like GoDaddy, you would expect a better control panel that is more user-friendly and intuitive.
The control panel dashboard is complicated as well. It is not properly structured and if you are new to hosting, it is not surprising to get lost in the middle of understanding all its features and usability. What more! If at any time, you see an error code and want to get support from a software provider or an IT professional, you need to enable the “error log” first to give them access to it to diagnose the problem.
The same way, if you experience a problem with your website and need to provide FTP access to someone quickly, you need to have real good luck with that. Even if you are lucky enough to give FTP access, the file uploading speed might keep you waiting for long hours.
Thus, your overall experience using GoDaddy will not be impressive.
#4: Limited CPU Resources
Many users have also complained about poor resources hosting a website on GoDaddy. By resources, i mean CPU performance and RAM size that easily gets saturated and reaches the maximum limit. Over the time, this causes the websites to function at a lesser speed as compared to the average website speed. And if the website continues to perform slowly with this recurring problem, there are chances that your account will get suspended.
#5: GoDaddy is EXPENSIVE
GoDaddy is famous! And this might make you think that they have the cheapest web hosting plans to offer, but that’s not the case Yes, at a first glance, they will allure customers with a “low” price, but there are hidden conditions too. The prices they advertise are typically for the first year of subscribing with them – they will then lock you in for costlier renewal package prices that will burn a hole in your pocket.
GoDaddy charges additionally for features that other hosting companies offer for free. These include WhoIS Privacy, SSL Certificates, Emails, Backups, Simple Landing Page Customizations, etc.
To validate this point, here is a comparison of GoDaddy prices against its competitors, that is Bluehost another reputable hosting provider. What i found is:
GoDaddy charges $11.99/year for any .com domain name, it includes:
- $9.99/year for Whols Privacy Protection
- $14.99/year for Ultimate Domain Name protection & security ($17.99 at renewal)
As for its other services:
- Godaddy charges $63.99/year for their SSL certificate.
- If you want to get your own emails you have to pay $11.99/month for the first 5 mailboxes.
- As for their daily backup system, it will cost you $1.99/month.
GoDaddy also upsells many other products that significantly increases the overall cost of your hosting package.
Here is a customer review about GoDaddy upselling:
On the other hand, here’s what Bluehost and Namecheap charges for domain registration and hosting every year:
Namecheap has an affordable pricing plan of $8.88/year, it includes:
- WHOIS Guard Protection is offered for free with a 1 year subscription
- $4.88/year for the Premium DNS protection
On the other part:
- Bluehost offer a domain name for free during the 1st year.
- Bluehost provides unlimited emails accounts for free.
- As for the backup system, Bluehost have their own automatic backups that they conduct for free for each one of their user accounts, so if you woud like to restore to a previous version, you will have to get in touch with their support team so they do that for you.
In the beginning, GoDaddy will make you think that their domain hosting prices are cheap. However, the truth is that they are costlier than other hosting companies and full of upsells that automatically opts you in.
Here is a customer review about domain name purchase:
#6: No SSL, No Backups
SSL encryption and backing up your website data are two most important features that users consider today when choosing a hosting company. Unfortunately, you will not get any of these when hosting with GoDaddy through their basic plan. To access their backup system or have an SSL certificated installed on your website, you have to buy their add-on or pay for the certificate.
On the contrary, website backup and SSL are free services that other cheaper and reliable hosting companies provide. Additionally, they do not offer certain advanced features like Git repositories or staging areas that may be useful for developers. What more! They also do not let you migrate the website from another hosting provider. And this is one of the biggest limitations of GoDaddy.
#7: Poor Hosting Support
Another big problem with GoDaddy is their technical support. If you are from a non-technical background and you need assistance in setting up your website or blog, then you might not get the desired customer support. Even experienced developers and coders face problems with the GoDaddy customer support.
The fact is: they do not provide any support at all. Whatever they provide in the name of technical support is an attempt to upsell to dedicated or virtual dedicated hosting. In most cases, upgrading your hosting over shared hosting does not hold sense if the latter is performing optimally. More interestingly, they would suggest you to upgrade your account even if it is a new WordPress install with no plugins, no content, and with the default theme.
Here are few glimpses of customer complaints regarding GoDaddy Hosting support and service:
A comparison of web hosts that will provide you a better idea overall:
If these hosting providers are compared in terms of web hosting features provided, security, customer support and pricing, Bluehost is at the top followed by Siteground and then comes GoDaddy. However if we go by the advertising and hype created for GoDaddy, it is hard to opt for the appropriate hosting provider.
The Final Thought
From our experience and evaluation of customer reviews, we can say that GoDaddy is not the best hosting company in the market today as it is hyped about. As a brand as big as GoDaddy, customers expect affordable prices, better customer support and well planned hosting packages. Unfortunately, the fact is that they do not care. Their hosting plans are full of sneaky upsell practices, even when a user seeks technical support. People prefer hosting with GoDaddy without looking for other options as it has been around for a long period of time and eventually they end up paying higher prices for the hosting features that they can get at affordable prices.
Only people who have least experience in web hosting will fall prey to their advertisement gimmicks and fail to know the reality, only after experiencing the services would you know the truth. That is why after seeing many of my previous clients struggling with Godaddy that i decided to make this review to help people make a better choice.
With GoDaddy, you do not get the performance, speed, stability and quality that you demand for the high prices they charge for their hosting services. Even worse is, they do not provide quality customer support you would need during an error code or performance glitches.
The hosting services offered by GoDaddy are certainly not a value for money in the long run. Therefore, i recommend as the best alternative Bluehost.
Planning to migrate your website from GoDaddy to another hosting provider for free? Thankfully, there are other hosting companies like HostGator and A2Hosting that allow you to migrate your websites for free. They are cheaper and also ensure improved speed, uptime, and good customer support. It is never too late to make a wise decision and switch your hosting from GoDaddy to a provider that is more reliable.