Are you disappointed with Hostinger’s services? Do you think that Hostinger sucks?
If yes, you’re not alone. Many Hostinger customers are frustrated with its hosting.
The reasons for this dissatisfaction vary for different people.
In this article, we’re covering all the major problems you might face when using Hostinger for your website. We’ll also answer some of the most frequently asked questions about the host by the end of this article.
Let’s begin.
Contents
Why does Hostinger sucks?
Hostinger is a good, affordable host for small and medium-sized websites, and it works well as long as you don't put too many sites under one account. Every website on a plan shares the same CPU, RAM, and process limits, so the problems start when you run many websites on one account. Most of the complaints below come from that situation.
We are discussing these Hostinger problems in detail below:
Great Rating, Repeated Complaints
Hostinger has a strong rating on review sites like Trustpilot. The host has an average rating of 4.6 on Trustpilot with 85% of reviewers giving 5 stars.
But when you read the reviews from people giving poor ratings, you’ll notice repetitive issues (click any review to enlarge it).
As seen above, some customers face real issues even though the overall rating is high. Many of these complaints come from accounts that outgrew their plan or ran into trouble during a migration, so read the negative reviews as well as the score before you buy.
Mediocre Support
Another major problem with Hostinger is its customer support service. The hosting provider has an elementary support department that relies heavily on pre-written responses.
It lacks personalized service that would have addressed customer complaints quickly.
Have a look at the reviews from Hostinger customers on its support services:
From the above reviews, it is clear that Hostinger has a mediocre support department. The company doesn’t have knowledgeable support executives.
The hosting provider takes unreasonable time to resolve customer issues.
My own support test (October 2026)
I tested this myself on October 28, 2026, from my own Business plan. Five small Next.js apps and three WordPress sites had pushed the account to its 120-process limit, and my sites had gone down the day before. I wanted to know why, and how to prevent it.
The chat starts with Hostinger Agent, an AI assistant. I asked for a real person three times before a specialist was assigned, and even then I never chatted with a person: the specialist reviews the AI's answer, and the AI still writes it.
Each follow-up went back into the queue, sometimes to a different specialist, and each round took 7 to 8 minutes. The AI eventually agreed it was a server-side problem with how Hostinger manages Node.js apps, but only after I sent it the error log. It offered no escalation and no fix.
42 minutes after my first request for a person, I still had no solution. Email worked the same way: the AI replied within 2 minutes and signed as Hostinger Agent. The Hostinger review has the full test, with times and screenshots.
Limited Resource Usage
Another area where Hostinger lacks is its server resources in hosting plans. The company offers minimal resources with its entry-level plan.
This forces its customers to upgrade their plans as the resources get exhausted quickly.
The screenshot below shows the server resources you’ll receive with different Hostinger plans:
The basic plan in the screenshot above (Single) is no longer sold. Hostinger’s entry plan is now Premium, which gets 1 CPU core, 2 GB of RAM, 40 PHP workers and an I/O limit of 12,288 KB/s, according to Hostinger’s published plan limits.
Let’s compare the availability of CPU cores on hosting plans offered by different hosting providers:
- Hostinger
- A2 Hosting
- NameHero
- ChemiCloud
Shared hosting plans at similar price points, as compared when this review was written. ChemiCloud had no fourth plan in this price range. Providers change their plans and limits over time.
Show the data as a table
| Plan | Hostinger | A2 Hosting | NameHero | ChemiCloud |
|---|---|---|---|---|
| Plan 1 ($2-4.5/mo) | 1 | 1 | 1 | 1 |
| Plan 2 ($4-6/mo) | 1 | 2 | 2 | 2 |
| Plan 3 ($7-8/mo) | 2 | 2 | 3 | 3 |
| Plan 4 ($11.5-13/mo) | 2 | 4 | 4 | – |
The chart above shows that Hostinger offers the fewest CPU cores with its plans. You’ll get more server resources if you choose hosting plans from its competitors in the same price range.
Unreliable Email Service
Another vital issue with Hostinger lies in its email service. The hosting provider’s email servers have bad deliverability. Your emails will often fall into the spam folders of your subscribers instead of going to their inboxes.
Hostinger servers are slow in sending and receiving emails.
I use Titan Email, the free email service that came with my own Hostinger plan. It does the job for me, but it's quite limited, its spam filter isn't good, and sending and receiving emails is slow.
Look at some reviews from Hostinger customers highlighting its email problem:
You’ll find many more reviewers complaining about the Hostinger email services. The company is unable to provide reliable email hosting to support your business.
It is best to utilize those email providers for your website who have specialization in their field. This will not only safeguard your important business communications but also help you with email marketing.
Sudden Account Suspension
Hostinger sucks because of its sudden account suspensions. The hosting provider does not even intimate its customers before suspending their accounts.
Often, it doesn’t offer any explanation or offer valid reason for account suspension.
Multiple Hostinger customers have faced business losses because of these sudden service blocks:
As seen above, Hostinger caused trouble to its customers by blocking their hosting services. The company doesn’t even feel the need to alert people beforehand or send warnings via email.
This is purely unprofessional on Hostinger’s part.
No Backups
Most hosting providers include free backups for your account in their hosting plans. They usually have backups of your website to support you in case of need.
However, it is difficult to rely on Hostinger if you lose your data for some reason. The hosting provider is unable to restore your website to a previous version as it does not maintain backups for your sites.
Its Premium web hosting plan includes weekly backups instead of daily schedules. These weekly backups are stored for 7 weeks. The higher-tier plans from Hostinger include automatic daily backups.
But these are maintained only for up to 7 days.
Conclusion
Hostinger is a good, affordable choice for small and medium-sized websites, as long as you don't host too many of them under one account. The limited server resources, slowdowns, and sudden suspensions covered above mostly hit accounts that run many sites on the same plan.
If you plan to run lots of websites, a large store, or a busy site, choose a plan with more dedicated resources, such as a cloud or VPS plan, instead of stacking everything on one shared account.
At the same time, we do not recommend using Hostinger email services even for your small website. Their email servers are very unreliable and will lead to multiple deliverability issues.
Consider choosing a specialized email service provider of your choice to get the best results.
FAQ (Frequently Asked Questions)
Why is Hostinger so slow?
Hostinger provides very limited server resources with its hosting plans. You’ll get low CPU and RAM compared to what other hosts offer in the same price range.
Hostinger also has low limits for entry processes and active processes.
Hostinger supports minimal Input/Output Operations Per Second (IOPS). This slows down the overall operations of your website.
Has Hostinger been hacked?
Yes, Hostinger was once hacked in 2019. An unauthorized third party accessed one of its servers. The concerned server had an authorization token that allowed the hacker to get further access to Hostinger’s system.
This attack leaked the information of more than 14 million Hostinger customers. The company changed the account passwords of all affected customers soon after the breach.
Who owns Hostinger?
Hostinger is a Lithuania-based employee-owned hosting provider. The company was established in 2004 and named Hosting Media. Later, it was renamed as Hostinger in 2011.
A private equity company called ConHostinger has 30% of its stake. Daugirdas Jankus, a marketing expert, holds the current CEO position at Hostinger.
Better Alternative to Hostinger: Cloudways
Most of the Hostinger problems above come from many websites sharing one plan's CPU, RAM and process limits. Cloudways works differently: it's managed cloud hosting where your sites run on your own server from DigitalOcean, Vultr, Akamai (Linode), AWS or Google Cloud, so the server's resources aren't split across a shared hosting account, and you can scale it up when traffic grows.
Free SSL, unlimited apps per server and a free site migration are included, and you pay by the hour with no long-term contract. You can test it with a 3-day free trial that doesn't need a credit card.
Cloudways handled my support test differently. A real person joined the chat 4 minutes after I asked for one and handled it until the end. Its standard support has limits too, which the Cloudways review explains.
